Frequently Asked Questions
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. You can return your item within 30 days of the original purchase if:
Original receipt is provided;
Item(s) are new, unopened and in original packaging;
Within 30 days from the original purchase date;
Gift items must include gift receipt. Any refund will be given in the form of a gift card.
You can book all of our exclusive services online directly on our website.
It depends on the amount of your order. Shipping is free for orders above $39.99.
All orders ship from Orlando, FL.
It depends on where you are. Orders processed here will take 2-7 business days to arrive. Delivery details will be provided in your confirmation email for more information reach our to us [email protected]
No, MacroBaby does not ship products internationally but we always refer customer to Shipping Prudential which is a partner Shipping Company that may assist you on your shipping needs.
Shipping Prudential : (+1) 407-442-2282 | [email protected]
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
It varies on the doll and type of material they are made of. Please visit our Dolls Maternity shop to check for prices.
Yes. When purchasing one of our reborn dolls above $99 you can go through the adoption experience in our Dolls Maternity, in Orlando. For more details, please visit the Dolls Maternity page here.
No. You can purchase one of your exclusive reborn dolls both online or in store.
The way you can reserve a product is by purchasing it. We can keep it at our Pick Up Center for up to 90 days after your purchase.
New Website Questions
We have moved into a new platform to better serve you but as we don't keep passwords these were not able to be transferred. In order to access your account please go to MY ACCOUNT and click on recover password.
You will receive and email with the link to reset your password.
While we are working to migrate this information at this time you will not be able to see your past orders but don't worry, we still have access to them and will be able to help you if you have any questions.
Don't worry! We've got you covered. Your order is being processed normally and our team will be able to give you a status of your shipment.
You Baby Registry has a new home but all your items are there for your guests to purchase it.